This is a highly reputable retail business with a sizeable Asia-Pacific footprint with operations in over 10 markets. To meet the demands of a growing business, they are seeking a seasoned individual to join them as the Director of Operations for their South China business.
Responsibilities:
Report to the COO leading a sizeable team, with full P&L ownership responsible for the success of all retail outlets in Hong Kong and Shenzhen
Drive profitability via revenue growth, delivering unparalleled customer service and ensuring operational excellence
Collaborate with cross functional leaders to derive and implement sales / pricing / promotional strategies, and analyse KPI metrics
Uplift operational and sales capabilities of the business through continuous training and coaching, and enhancing standard operating procedures
Partner with senior leadership team to ensure operations are aligned with overarching group strategy
Requirements:
Relevant Bachelor's degree in Business Management or equivalent
+/- 15 years of sales and operations experienced gained from a reputable D2C organisation, oversight and management of multiple point-of-sales
Proven track record in stakeholder management, collaborating with individuals across the organisation
Demonstrated track record in managing a sizeable P&L, sustained profitability and revenue growth, operational excellence, and continuous improvement
Advanced user in Microsoft Excel
Fluency in English, Cantonese, and Mandarin