As the BPS Process Improvement Lead, you will play a pivotal role in establishing structured processes and governance to ensure the efficient execution of BPS process. You will enhance understanding of the BPS process and elevate its maturity for effective cross-functional execution. Your responsibilities include leading process governance across the entire BPS lifecycle, with a focus on enhancing project visibility and transparency, implementing effective standards and frameworks, and proactively managing risks and inter-dependencies.
An essential initiative will be automating the current manual process to enhance governance and transparency. You will drive this BPS automation project, ensuring the solution is purpose-built with the right features and widely adopted by stakeholders. Another critical aspect of your role involves standardizing the BPS execution process across all superlabs, thereby fostering complete transparency and predictability among stakeholders.
You will collaborate closely with the global director of PMO and NPD portfolio leader, engaging senior stakeholders and cross-functional teams in designing robust process governance. Should the need arise, you will contribute to mobilizing and facilitating the global BPS steering committee to further enhance effectiveness.
The Stakeholders
The following are the key stakeholders for this position:
Global Functional Leaders: global functional leaders (CXOs) and key stakeholders from their respective functional teams involved in the BPS process.
The Global Technology Committee (GTC): cross functional committee members responsible for approving BPSes on a monthly basis.
Project Implementation Managers: regional and brand product managers tasked with drafting and submitting BPS requests monthly.
Rapid Application Development (RAD) team: collaborators in developing the BPS automation solution.
The Managing Directors and the local entity leadership team across the four commercial business units. This includes functions such as Finance, Marketing, Operations, and Commercial across the local entities in the CEEME-B region, Western Europe, APAC, and Americas.
Global Commercial Excellence, Finance, Marketing, Legal, and HR Teams: select stakeholders responsible for running projects and programs.
External Implementation Partners, Vendors, and Suppliers: various team members involved in the BPS automation project.
Key Responsibilities
As a global BPS process improvement lead, your role encompasses strategic, operational, and leadership tasks critical for successful running of the BPS process. Here are the key responsibilities for this position:
Enhancing Process Effectiveness: Develop and implement structured processes to optimize BPS process execution. Improve project visibility and transparency throughout the organization. Develop detailed process maps, workflows, and standard operating procedures (SOPs).
Driving BPS Automation: Lead the automation of manual processes to enhance governance and transparency. Ensure the automation solution meets stakeholder needs and achieves full adoption.
Project Management: Manage process improvement projects such as BPS Automation, from initiation to completion, ensuring they are delivered on time, within scope, and budget. Develop project plans, timelines, and milestones in collaboration with stakeholders. Track project progress, manage risks, and resolve issues proactively.
Change Management: Lead change management efforts to ensure successful adoption of process improvements across the organization. Develop and deliver training programs and materials to educate employees on new processes and best practices. Communicate process changes and benefits effectively to stakeholders at all levels.
Standardization Across Superlabs: standardize BPS execution processes across all superlabs for enhanced transparency and predictability.
BPS Progress Reporting: monitor BPS execution regularly and publish a meaningful status dashboard.
Cross-functional collaboration: coordinate and collaborate with cross-functional teams across different regions to ensure seamless process execution.
Stakeholder engagement: build strong relationships with stakeholders to foster trust and collaboration throughout the process lifecycle. Establish clear communication channels to manage expectations, gather requirements, and provide regular updates.
Risk management: identify potential risks and develop proactive mitigation strategies to minimize disruptions to the BPS process.
Documentation and reporting: maintain accurate process documentation, including guidelines, schedules, and performance reports. Prepare comprehensive project reports for governance bodies and senior leadership.
Continuous Improvement Framework: Establish and maintain a continuous improvement framework to regularly review and refine BPS processes. Conduct regular process audits and assessments to ensure ongoing compliance and identify further improvement opportunities.
Required candidate attributes
Education
Bachelor’s / university degree, preferably in Business Administration.
Any relevant Project Management certification from accredited bodies such as Prince and PMP.
Lean Six Sigma Green Belt or Black Belt.
Business Process Management (BPM) certification.
Experience
Minimum 10 years of experience overall, with at least 7 years of experience in business process management, process improvement, or related roles.
Proven track record of leading and implementing process improvement initiatives on a global scale. Experience in industries relevant to Vision Care is a plus.
Good understanding of the ophthalmic lens product development processes or projects is preferred.
Proficiency in project management methodologies such as Agile, Scrum, or Waterfall. Experience with project management tools like Jira, Trello, Asana, or Microsoft Project.
Demonstrated experience in developing and maintaining strong, positive relationships with stakeholders at various levels, including executives, team members, clients, and external partners.
Strong experience in preparing and delivering reports, presentations, and updates to stakeholders, ensuring they are informed of progress, challenges, and key decisions. Ability to present complex information in a clear, concise, and compelling manner.
Cross-cultural working experience in Europe, Asia and in the USA related to digital technology to drive improved user experiences (internal and external).]
Knowledge and hard skills
Strong analytical skills to understand complex data and derive insights. Problem-solving abilities to address technical and process-related challenges.
Ability to analyze complex processes and data to identify root causes and improvement opportunities.
Strong project management skills with experience in managing large-scale process improvement projects. Ability to develop project plans, manage timelines, and deliver results.
Strong interpersonal skills with the ability to work effectively with cross-functional and multicultural teams.
Leadership skills to inspire and mobilize stakeholders towards achieving program objectives.
Administration of the Project Portfolio Tool (PPM)
Strong time management, prioritization, and task management skills.
Behavioural attributes
Self-confident with excellent communication and presentation skills, especially when working with senior leaders and cross-functional teams.
"Can-do" attitude with a willingness to learn, grow, and collaborate.
Initiative, proactiveness, and the ability to work independently.
High levels of energy, enthusiasm, and a positive attitude.
Willingness to work with ambiguity and adapt to changing circumstances.
Solution-oriented with a bias for action and results.
Meticulous attention to detail.